Floss

Returns are accepted on items listed within our online shop. You must notify us of your intention to return the item within 48 hours of delivery. Items notified within 48 hours may then be returned within 14 days of delivery, subject to them being unworn with all labels intact and returned in original packaging. A 5% restocking fee will be charged.

The card / account from which you paid the item will be refunded (excluding postage costs and restocking fee) providing we have received the item and that it is in a resaleable condition which are satisfied with.

You (the purchaser) are responsible for the item during transit and until it is received by Samantha Patrick Millinery. For this reason, we advise a ‘signed for’ service is used.

We are unable to offer a refund on items ‘made on request’ within our online shop, that have been customised or are a bespoke order. On the rare occasion that a customer is dissatisfied we will work with you, making necessary amendments until the item is perfect.